F.A.Q. - Indeema Software

Openness and communication are main definitions of success

Experience

WHAT PROJECTS DO YOU HAVE EXPERIENCE WITH?

Check out portfolio to learn about some of our projects. However, not that those on display do not fully demonstrate our experience as there are many other projects that cannot be disclosed due to the NDA or a promise made to another customer.

HAVE INDEEMA DONE A PROJECT LIKE MINE BEFORE?

Most certainly yes because we have completed various projects, among them photo editing, business, social, chatting, GPS, game, educational, news apps, etc. We provide effective solutions regardless of whether it is a web or a mobile app.

HOW CAN I BE SURE YOU ARE A GOOD FIT FOR MY PROJECT?

Here is our portfolio of projects which, hopefully, speaks volumes about us. If you want to get an idea of our development process and general approach, our sales team will readily provide you with this information.

Confidentiality

HOW CAN I BE SURE MY PROJECT IS KEPT CONFIDENTIAL?

Every developer is bound by confidentiality obligations according to the NDA agreement with Indeema Software Inc. Furthermore, only the developers involved in the project are given access to the information.

AM I SAFE WITH MY SOURCE CODE?

Yes, all the source code is stored on our server and only you and dedicated developers can access it.

HOW DO YOU PROTECT YOUR DATA SYSTEMS?

With the help of firewalls on our routers and the assistance of experienced administrators we keep the systems safe. All data is processed via secure channel https.

Design

DO YOU OFFER DESIGN SERVICES?

Of course, our designers create design for the projects at customers’ requests. They are real artists with a good sense of UI. Visit our portfolio to see the samples of their work.

HOW DO I KNOW I WILL LIKE THE DESIGN YOU PROVIDE?

When you outline your vision of the project, we present two to three design solutions for your consideration. Alternatively, you can show us examples of other apps you consider successful and we will develop a unique design along those lines. We can also come up with design following your requirements. The bottom line is that we do not start developing without your approval of design.

CAN YOU WORK WITH MY DESIGN?

Surely. If you provide *.psd files we can handle everything else to start development.

Support

DO YOU PROVIDE SUPPORT AFTER THE RELEASE?

Certainly, we provide one month of free support for the app after uploading it on the store. However, it includes only bug fixing. Upgrading to new IOS/Android versions or backend updating will be done at extra charge. Apart from that, we provide 40 hours/month support, whereby we answer request within 24 hours. Because we use Crashlytics, which automatically tracks crashes, we are able to quickly fix them. Thus, you may not even notice that there was an issue at all.

WHAT HAPPENS WHEN MY PROJECT BREAKS AFTER IT'S DONE?

We fix all bugs connected with the development for free within 2 months. Any additional changes or version updates are charged separately.

Budget

THIS IS OUTSIDE MY BUDGET. IS IT REALLY WORTH THIS PRICE?

Yes, quality comes at a price. If you have reservations about the budget, we can offer to do a pilot project for you to earn your credibility and demonstrate our experience.

Approach

HOW LONG DOES IT TAKE TO ESTIMATE A PROJECT?

It depends on the complexity of the project. After clarifying the main points, we prepare a rough estimate within 24 hours. Additionally, it is necessary to prepare an elaborate estimate before the project kicks off. It may take from 2-3 days for small projects (up to 6 months) to 1 month for long-term projects.

HOW OFTEN WILL I RECEIVE UPDATES?

You decide - usually it is once a week in Skype conversation and with a new build. Also our PM or Communication Manager are ready to answer any questions at your convenience.

WILL YOUR PRICE VARY IF I NEED ADDITIONAL WORK DONE?

Yes if we work on a fixed price project. Then adding any extra functionality will be a separate milestone and consequently extra charge. That is the reason why we use such payment process only for short-term projects. Conversely, working with Agile allows us to easily add or modify functionality when needed.

DO YOU DO TESTING?

Yes, our QA specialists create test cases before the development starts and test the project at each stage and all necessary devices.

HOW CAN I TRACK PROGRESS OF THE DEVELOPMENT PROCESS?

You’ll have access to our project management tool Redmine, where you can track task’s status. Furthermore, we will prepare weekly status reports for you.

WHAT DOES YOUR DEVELOPMENT PROCESS LOOK LIKE?

Our company provides a full cycle software development and you will receive support throughout the whole process - from the idea for the project to its release on the store. We will help you with market investigation, app description, design, development, testing, releasing and supporting it on the store.

HOW CAN YOU GUARANTEE A BUGS-FREE APP?

We do testing from the outset of the development. Also, we fix any bugs that appear after the app release.

Developers

ARE YOUR DEVELOPERS EXPERIENCED ENOUGH TO WORK WITH MY PROJECT?

Yes, they are because we opened our own school to grow specialists so every developer knows the technologies we use as well as our processes.

General info

WHERE ARE YOU LOCATED?

In order to be a part of international law we have an administrative office in Seattle, USA and our technical team is based in Eastern Europe.

WHAT IS YOUR EXPERTISE?

Mobile and web development, as differentiation helps us acquire more skills, which leads to better results.

HOW LONG HAVE YOU BEEN ON THE MARKET?

Over 3 years. We started as freelancers and later decided to establish a company. It grew to 25 employees in one year.
LET'S WORK TOGETHER!
We are always looking for ways to cooperate with other ambitious companies, institutions and individuals. Drop us an email to ask@indeema.com briefly explaning on how we can both benefit from the cooperation. We’ll get back to you shortly.