Software Maintenance and Support
We offer professional maintenance and support services to help you effectively tackle any issues and regularly upgrade your product to ensure it brings value to users. Software maintenance and support are just as essential as development. Engineers are becoming more inventive, and constantly upgrade technologies. In addition, it's crucial to keep up with the ever-evolving user needs.
Software Maintenance & Support Services
High-quality software products have nothing in common with bugs and outdated functions. Here’s where IT maintenance services come into play. Post-production software support can go a long way toward retaining your existing users and constantly expanding your user base.
At Indeema, we have established processes and an experienced in-house team that allow us to provide full-cycle software development. A software maintenance phase typically involves QA Engineers, PM, and Developers. Our team will be ready to start fixing any critical issues within eight hours after your support request.
Maintenance Process We Follow
COLLECTION OF REQUIREMENTS
Whatever stage your project is in, we’ll do our best to fully meet your needs and make the most of technology to help you achieve your business goals. Our expertise allows us to provide high-grade support and maintenance services for systems already in production or developed by other vendors.
Since the scope of software support services primarily depends on customer needs, we start with identifying what kind of support you require: back-end/front-end, system/hardware, or all-in-one. Then we'll determine the number of hours and response time, as well as whether we'll work during non-office hours.
DOCUMENTATION
Before starting to perform software support services, we create a Protocol of Actions document that will describe technical aspects of the project, all the accesses, potential issues that can happen, and fast fixes of potential issues in detail.
ISSUES IDENTIFICATION AND TIMELY RESPONSE
As soon as we identify any issues or receive a request, our team starts working on them. That is when the Protocol of Action comes in handy, allowing developers to quickly find the necessary information and immediately start working on system improvement.
Besides fixing critical issues, we’ll also install additional instruments for notifications to inform you about potential issues in advance. In addition, our team will support existing users on the SM Admin panel.
GO BUG-FREE AND UP-TO-DATE WITH INDEEMA
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Maintenance Services Explained
CORRECTIVE MAINTENANCE
The most urgent type of IT maintenance service, corrective maintenance means correcting user-reported errors in source code.
PREVENTIVE MAINTENANCE
Preventive maintenance focuses on mitigating any adverse effects that can occur as a result of operating system updates.
PERFECTIVE MAINTENANCE
Perfective maintenance suggests leveraging user feedback to implement new features for improving software functionality and performance.
ADAPTIVE MAINTENANCE
Systems call for adaptive maintenance when a need to modify part of code due to external changes arises, such as operating system updates, software dependencies, or business policies.
Why Us
Why Choose Indeema Software for Software Maintenance Services
PEACE OF MIND
By entrusting our team with post-production support, you can concentrate on the core of your business rather than trying to get your software to work.
SCALABILITY
New operating system versions are released on a regular basis, making it critical to keep your software product up-to-date.
MARKET COMPETITIVENESS
In this intensely competitive world, keeping up with users who always look for new features is imperative.
ABSOLUTE TRANSPARENCY
Indeema is a trusted software development company, and we do our best to live up to our flawless reputation. We provide our clients with regular reports detailing bug fixing, new functionality releases, and modifications.
LEVERAGE PRODUCTION SUPPORT SERVICE BY INDEEMA TO ENSURE YOUR PRODUCT IS FLAWLESSLY UP AND RUNNING
Let’s get in touch and see how we can assist you.
Customer Success Stories
IoT Solution for Managing Solar Energy Usage
Web service that simplifies solar energy management for Swiss market. Creating, deploying, and managing energy usage of solar systems, visualizing trends, optimally distributing the energy, and defining optimal consumption/production strategy. Different roles in place for efficient user support as well as swift configuration update of PV systems. Installer companies use the service as it saves money and prolongs amortization period of PVs...
- Industry: Energy, Solar/Wind Energy
- Service: IoT Consulting Services, Tech Advisory, Web Development, Front End Development, Back End Development, Database Development, ...
- Lifetime: 2018 - Ongoing
- Client’s Location: Switzerland