Careers / Position closed
Account Manager / Client Partner
- Location
- Lviv, Ukraine
- Employment
- Full-time
This vacancy is no longer valid
The position has been closed and no longer accepts applications. We have many other opportunities: see the open positions at Indeema or send a general application.
The original description, kept for reference. This position is closed.
Description
As an Account Manager / Client Partner, you will be the strategic and commercial bridge between client executives and the engineering and delivery teams, owning existing accounts, client satisfaction and account growth.
Overview
You will join the Sales & Account Management team. Your first focus is full commercial ownership of existing long-standing accounts: standardising account governance, improving client satisfaction (CSAT/NPS), preventing churn and growing accounts through upselling and cross-selling across IoT, embedded systems and custom software.
Requirements
- Demonstrated success in managing B2B client portfolios, driving upselling and expanding account lifetime value.
- Proven ability to build long-term relationships with C-level stakeholders (CEOs, CTOs, VPs of Engineering).
- Hands-on experience with account documentation: Account Development Plans (ADP) and Quarterly Business Reviews (QBR).
- Understanding of IT business models (Time & Material, Fixed Price), the software development life cycle and technical team setups (IoT, firmware, web and mobile, cloud, AI).
- Experience running structured CSAT/NPS surveys and client health frameworks.
- Experience with Google Workspace.
Will be a big plus
- Background in IoT, embedded systems or AI.
- Experience working closely with delivery teams on account satisfaction and growth.
- German language skills.
Responsibilities
- Take commercial and strategic ownership of assigned accounts, set up account governance and act as the main contact for commercial and roadmap questions.
- Maintain an Account Development Plan for each client: stakeholders, technical bottlenecks, annual growth targets and the expansion roadmap.
- Track client satisfaction (CSAT/NPS), run regular satisfaction surveys and remove operational blockers before they lead to churn.
- Find and close upsell and cross-sell opportunities: team scaling, new project phases, software and firmware upgrades, and AI, design and IoT modules.
- Run quarterly business reviews with client leadership together with Tech Leads and Project Managers, presenting technical audits, market insights and expansion proposals.
- Work with Project Managers, CTOs, Tech Leads and the VP of Delivery to confirm the technical feasibility and commercial alignment of new scopes.
- Keep HubSpot CRM current: log every expansion opportunity and attach signed SOWs and annexes.
- Meet monthly and quarterly targets for client satisfaction, retention and upsell revenue.